Operations | Monitoring | ITSM | DevOps | Cloud

Announcing official Icinga packages for RHEL, Amazon Linux 2 and SLES

We are pleased to announce the general availability of Icinga installation packages for Red Hat Enterprise Linux, Amazon Linux 2 and SUSE Linux Enterprise Server. We extend the list of supported operating systems to give you even more options where you can run Icinga. At the same time we respond to changes and requirements by operating system vendors.

Customer Service Ops - New Features Release

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences to be seamless. This has become a key priority for all businesses as well, as they depend on happy customers to drive sales and brand reputation. To ensure these seamless digital experiences, technology teams have doubled down on reliability, user experience, and building new features.

Continuous Test Data Management for Microservices, Part 1: Key Approaches

In my previous blog posts on test data management (TDM), I have discussed principles for continuous TDM and outlined how TDM for microservices-based applications differs from traditional applications. In this blog post, the first in a two-part series, I will combine both of these concepts to discuss key approaches for applying continuous TDM to microservices. In my second post, I’ll detail the key steps for applying continuous TDM in various phases of the delivery lifecycle.

How to Use the For-Each Feature with DX Unified Infrastructure Management's Monitoring Configuration Service

For-Each is a new feature added to the DX Unified Infrastructure Management’s (DX UIM) Monitoring Configuration Service (MCS) that uses the device attributes with one or multiple values. MCS will loop through each value and create a profile for each one. If that attribute does not exist for a device, no profile will be created. Similarly, if a new value is added or removed from a device, MCS will revaluate and add or remove profiles.

Optimizing Mobile App Startup with Splunk Real User Monitoring

One of the most challenging and rewarding things I do as a Principal Software Engineer in our Splunk Mobile division is ensuring our customers’ experience meets the quality and standards we promise to keep. My team and I are part of an on-call rotation that is committed to measuring and optimizing key Service Level Indicators (SLIs) using Splunk Real User Monitoring (RUM) and Splunk On-Call (iOS & Android) mobile apps.

IT Service Intelligence (ITSI) Comes to Splunk Mobile and TV

Why should only Dashboard Studio users get all the fun new features on Splunk Mobile and Splunk TV? To spread the cheer this new year, we brought the latest and greatest Mobile and TV features to IT Service Intelligence (ITSI) Glass Tables, so that you can view your ITSI data anywhere at any time!

Addressing Australia's customer service generation gap

All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

User Experience Web Monitoring Software Guide

After the long process of designing and creating your website, your journey in its development has only started. Now you need to move forward, watching, analyzing and fixing any problems that may occur (and probably will) that could ruin your customer’s website experience. But how can you learn if there’s anything that’s wrong with your website? How can you measure user experience and learn where improvements are needed? Well, we have got an answer for you!

How to Create Low-Code Workflow Automations with Pipedream and InfluxDB

A big part of modern software development involves working with APIs. While using 3rd party services can speed up development, moving data around and gluing things together can be pretty dull. Luckily, there are a growing number of tools that help deal with the boring stuff so you can focus on more interesting things. One of these tools is Pipedream.