Operations | Monitoring | ITSM | DevOps | Cloud

The three pillars of great incident response

There’s no one-size-fits-all incident response process. Depending on your organisation’s shape and size, you’ll have different requirements and priorities. But the same three pillars form the core of any good process, whether it’s for the largest e-commerce giant or a scrappy SaaS startup.

What Are the Features and Best Practices of Purchase Requisition Software?

Purchase requisition and purchase order are important for an organization. especially when organization size is big because management cannot handle purchase requests of employees manually if an organization attempts to manage manually then it leads to lots of issues and chaos. In this blog, we will know what the main features and practices of purchase requisition are. So, without wasting any time let us begin. But first, let us know what exactly purchase requisition software does!

ITSM Resolution: Don't Overspend On Tool Features

Did you know through 2023, I&O leaders will overspend by $750 million* on buying unused features of ITSM tools? That’s almost $150 million more from $600 million spend in 2019. Despite this steep increase in cost, why do so many I&O leaders continue to overbuy ITSM tools beyond their needs? This isn’t because organizational budgets are running in excess but because most I&O leaders rely exclusively on the Magic Quadrant or ITIL-based RFP templates when selecting their ITSM tool.

Transforming application logs into metrics with Istio and Grafana Cloud

Do you actually know what your customers are looking for? A way to uncover new business opportunities is to analyze your system, collect what you really need, and visualize it through a comprehensive graph! Log traces are a great place to start because they usually contain useful information on your customers' interests. You just need to transform them.

Can your AIOps platform do Log Noise Reduction in addition to Alert Noise Reduction? If not, it is time to re-evaluate your AIOps

One of the core value propositions of AIOps platforms is to increase IT efficiency & productivity by applying AI & ML techniques to perform Alert Noise Reduction. This in turn translates to direct cost reduction due to savings in IT man-hours. In this approach, the AIOps platform kind of becomes like a gatekeeper for all the IT alerts/events, and it can help effectively, reduce and correlate such events, so as to send meaningful incidents to NOC or Service Desk.

Tools For Business Consultants (Try These 12)

Have you been searching high and low to find the best tools for business consultants? Look no further. We have taken the time to pull together a comprehensive list of must-have tools for your consulting business. If you’re serious about taking your consulting business to the next level, you should consider investing in the best applications and solutions to drive growth.

Network AF, Episode 9: Learning from great mentors and by breaking things with Hank Kilmer

In a new episode of the Network AF podcast, your host Avi Freedman interviews Hank Kilmer, VP of IP engineering at Cogent. Hank has been running major internet backbones since the early 90s. He joined Cogent in 2011, and prior to that, held leadership positions with UUNET (now Verizon), Sprint, Digex, Abovenet and Terrapin Communications.