Operations | Monitoring | ITSM | DevOps | Cloud

How to Monitor Your AWS Workloads

A WS is a comprehensive platform with over 200+ types of cloud services available globally. As organizations adopt these services, monitoring their performance can seem overwhelming. The majority of AWS workloads behind the scenes are dependent on a core set of services: EC2 (the compute service), EBS (block storage), and ELB (load balancing).

Happy birthday - 30 Years of Linux

Thirty years ago today, Linus Torvalds announced his free operating system to the world. As with many of the world’s greatest, Linux had humble beginnings as a very small pet project. The GNU was working on an ambitious free, public domain operating system but the project had been delayed, and enthusiasts were quick to adopt Linus’ new project.

Getting Started with C# and InfluxDB

This post was written by James Hickey. Scroll below for full bio and picture following this article. Time series databases (TSDBs) can transform the way you handle streams of data in real time or IoT applications. In this tutorial, you’ll learn how to set one up in a C# application. Relational databases have their place. They’re great at things like data normalization, avoiding duplication, indexing over specific data points (like columns), and handling atomic changes to the schema.

Call Handling - Relieve the burden of your service desk and on-call staff

These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this leads to a) a deterioration in the quality of the service desk and b) delays between the receipt of the problem and the start of problem resolution.

Automate your LogDNA + PagerDuty Incident Workflow

LogDNA integrates with your PagerDuty instance to help trigger incidents based on log data coming in from your ingestion sources. This allows your teams to quickly understand when there are issues with your application, and where in the logs you can investigate to understand root cause. To help further accelerate your team’s ability to understand the state of your applications, we are introducing the ability to automatically resolve those PagerDuty Incidents directly from LogDNA.

Moving communications service providers beyond traditional telecom

Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.

How Does a Digital Experience Score Optimize the Workplace

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.