Fiserv, the Fortune 500 payments and financial technology provider, needed to streamline and automate its IT incident management process to detect and fix issues earlier and more quickly. The incident management workflow was complex, primarily because mergers and acquisitions over the years had made Fiserv’s IT environment very heterogeneous. “The challenges we were facing were enormous,” IT Director Chris Kreps says.
Bobby McCullough is a Sales Engineer with Flycast, an IT service provider specializing in service management, asset management, security and IT operations management. Flycast uses OpsRamp internally and also resells the platform to its customers. He spoke with us about trends in ESM, ITSM and IT operations.
Almost everyone knows that working with third-party APIs can be challenging. Sometimes the errors happen unexpectedly. Sometimes the error information that you receive is inaccurate. While most people feel these pains acutely, I’d like to share how we answer these challenges at FireHydrant and how it’s helped us avoid headaches and stress.
DevOpsDays Chicago 2020 was held on September 1, online. It was the first time the conference was held virtually due to the coronavirus pandemic. I was excited to attend for a couple of reasons. First, DevOpsDays Chicago is one of the better known and respected DevOpsDays held in the US. I’d never been able to attend it before, so it was great to get the opportunity. Also, I’d been missing the DevOpsDays community.
“Kubernetes vs. Docker” is a phrase that you hear more and more these days as Kubernetes becomes ever more popular as a container orchestration solution. However, “Kubernetes vs. Docker” is also a somewhat misleading phrase. When you break it down, these words don’t mean what many people intend them to mean, because Docker and Kubernetes aren’t direct competitors.
ROS, the Robot Operating System, is the platform of choice for robot development. However, the breadth and depth of existing documentation can be daunting for the ROS beginner. Where should you start learning about ROS 2 on Ubuntu? All robots based on ROS and ROS 2 are programmed using five simple but core constructs: In this tutorial and associated video we’ll introduce these concepts with simulated robots.
Since the release of Sensu Go, many in our community have told us Sensu is easier and faster to deploy, more portable, and more compatible with containerized and ephemeral environments (as compared to Sensu Core, the original version of Sensu). In a recent webinar, I talked about integrating Sensu Go with your CI/CD pipeline and how to use the sensuctl prune command to keep your Sensu resources in a declarative state, reducing dependence on traditional configuration management tools.
Since the release of Sensu Go, many in our community have told us Sensu is easier and faster to deploy, more portable, and more compatible with containerized and ephemeral environments (as compared to Sensu Core, the original version of Sensu). In a recent webinar, I talked about integrating Sensu Go with your CI/CD pipeline and how to use the sensuctl prune command to keep your Sensu resources in a declarative state, reducing dependence on traditional configuration management tools.
ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool, to enhance COVID-19 contact tracing. The integration will use the Wi-Fi-enabled proximity reporting application to help organizations manage the return of employees to the workplace, as well as closely monitor workspaces, to maintain proper physical distancing. We’ve also added new capabilities to the ServiceNow Safe Workplace suite to make business travel safer and more manageable.
Team-building remains an important priority despite the shift to remote work, but doing remote team-building well is even trickier than it was when everyone was in the office. This article sheds light on the creative approaches we take to remote team-building and my advice for other businesses that are struggling to adapt their cultural initiatives to a remote setting.
