Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.

The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.

In an era dominated by digital advancements, cybersecurity has become the cornerstone of technological integrity and trust. The pivotal role of cybersecurity in today’s digital landscape is exemplified by the exponential rise in cyber threats—ranging from ransomware to sophisticated phishing attacks—that demand increasingly robust defensive mechanisms.

Failures and bugs are all too common during software deployment, even with the best development teams. Following software deployment best practices helps you increase efficiency, improve security, and bring products to market faster. This article combines the seven most valuable practices your team can start implementing today.

In the previous blog post we looked at why it’s important for MSPs to get to grips with Zero Trust and Zero Trust Network Access, as well as how to explain the benefits to customers. In this post we’re going to take a deeper dive into some of the philosophy and principles behind Zero Trust.

IT help desk software assists IT professionals in ensuring IT health and providing ongoing support for IT environments. It is essentially the backbone of IT operations. Since this software is vital, finding the perfect solution for your organization is key. We’ve investigated possible solutions and compiled the best IT help desk software solutions to help you find one that fits your organization’s needs.

In a world where data carries such huge importance, safeguarding sensitive information is critical for all organizations. In our current landscape, where cyber threats lurk around every corner, passwords serve as the frontline defense, shielding both MSPs and their customers from potential breaches and data compromises. World Password Day, is the perfect opportunity for MSPs emphasize the importance of robust password management to their customers.

Marketing plays a pivotal role in helping to drive MSP growth and success. Yet, this is something that many MSPs can struggle with and too often find themselves grappling with common marketing mistakes that can hinder their ability to attract and retain clients. From overlooking the importance of a cohesive brand identity to neglecting the power of data-driven decision-making, these are just some of the things that can prove detrimental to an MSP’s bottom line.

Think of all the information you type into your mobile or computer devices every day. From conversations with close and trusted friends, to sensitive medical queries and banking details – today’s devices are integral to our day to day lives. Attackers don’t just understand that your phone and laptop hold a lot of sensitive data – they also know this sensitive data can be sold for a profit.