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Jira and ServiceNow: A Comparative Analysis for Effective Incident Management

Incident management isn't just a buzzword—it's critical to keeping operations running smoothly. When systems fail, the ripple effects can be costly. For enterprises, maintaining service continuity and keeping customers satisfied depends on quick, efficient incident responses. That's where tools like Jira Service Management (JSM) and ServiceNow come in.

How the Cribl SRE Team Uses Cribl Edge to Collect Metrics

This is one of a series of blog posts that explain how the Cribl SRE team builds, optimizes, and operates a robust Observability suite using Cribl’s products. If you haven’t, we encourage you to read the previous blog about how the Cribl SRE team uses our own products to achieve scalable observability. We installed Cribl Edge on the machines we manage for our users and use it to gather metrics.

The Role of Technology in Enhancing Incident Response Call Etiquette

The interconnectedness of today's business environment has significantly heightened the complexity of incident response (IR). The need for immediate action, precise communication, and real-time collaboration is more critical than ever. However, beyond the technical precision required in solving problems, there lies an often overlooked aspect of effective IR management: the etiquette of incident response calls.