In an era where businesses are deeply intertwined with complex digital ecosystems, robust enterprise incident management has attained utmost importance. With businesses relying heavily on complex, interconnected systems, the stakes are high when things go wrong. According to PagerDuty's State of Digital Operations 2024 report, 65% of organizations experienced an increase in total incidents over the past year, with an average cost of $3,936 per minute of downtime for enterprise companies.