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Round Robin escalation policies: do's and don'ts

The concept of Round Robin comes from sports. And it has nothing to do with anyone called Robin, but the french word ruban (ribbon). In a Round Robin tournament, all participants face each other by taking turns. When applied to on-call schedules, a Round Robin escalation policy means that responders assigned to a level will take turns responding to alerts. When is this strategy useful and when isn’t?

What is an Incident Timeline and How Do You Create One?

Incidents are unavoidable in software development and IT. As a Site Reliability Engineer (SRE), one of the tools you’ll use frequently is an incident timeline. The incident timeline provides a real-time report on any incident, including alerts, system updates, issue severity changes, manual chat entries, and more.

SRE vs. DevOps vs. Platform Engineering

The age of information technology has rapidly expanded to include a wide range of necessary roles to manage and optimize operational frameworks. Site Reliability Engineers (SREs), Development Operations (DevOps), and Platform Engineers have become invaluable within this digital landscape. Here, you’ll learn more about each role, how they differ, and what they bring to the table.

How Meta and Google use AI to improve incident response

The world population in 2024 is approximately 8.12 billion people. Of these, 4.3 billion people use Google regularly, while 3.74 billion are active users on Meta's platforms. Any disturbance involving these tech giants will surely make headlines, as seen in the recent Google’s Unisuper incident. The scale of these tech companies brings fascinating challenges in every aspect of their operations, including incident response.

Why First-Call Resolution Is Non-Negotiable in Modern Business

In 1750 BCE, in the bustling heart of ancient Mesopotamia, a copper merchant named Ea-nāṣir thought he had closed another routine sale of copper ingots. Little did he know, his customer wasn't exactly thrilled. In fact, the customer was so displeased that he decided to write Ea-nāṣir a strongly worded letter. Yes, you heard that right! A literal stone tablet of dissatisfaction, complaining about the shoddy grade of copper and some other delivery mishap.

Practical Guide to Adopting Open-Source Software in Operations

Businesses are constantly on the lookout for ways to optimize operations, reduce costs, and stay ahead of the competition. One of the most effective strategies for achieving these goals is adopting open-source software (OSS). Open-source tools offer a myriad of benefits, from cost savings to enhanced flexibility and innovation. However, transitioning to an open-source environment can be daunting without a clear roadmap.
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All-in-One Incident Management: Why Squadcast Trumps Separate On-Call and Alerting Tools

The pressure is on. Incidents happen, and resolving them quickly and efficiently is crucial for meeting your SLAs. But relying on a patchwork of tools for alerting, collaboration, and post-incident analysis can create confusion, delays, and frustration. They can work or may have been working perfect in your company but here are a few factors to consider: The list of questions can go on differing from organization to organization. These are just a few factors that can help you evaluate whether your current tools are truly effective for Incident Response, or if it's time to switch to a unified solution like Squadcast.