Salesforce Cloud is one of the leading cloud-based customer relationship management (CRM) solutions. It provides a shared view of your customers and their relationship with the business. With Salesforce Cloud, users can automate service processes and streamline workflows. Squadcast is an end-to-end incident response tool. Built with an SRE mindset, it streamlines all the incident response activities. Squadcast aligns your teams towards a common organizational goal of better reliability.

Software developments take place quickly as per the client’s requirements. The developments need to take place with safety and precautions. DevOps engineers can help into this matter; however, it is not possible without Observability.

Wondering about severity levels? We explain what incident severity levels are, how to classify them, and how they will affect your incident management process. What are severity levels? Incident severity levels are the measure of the impact an incident will have on a system. In general, a lower number severity level, such as SEV-1, denotes a higher impact on the system.

Ensuring that systems run reliably is a critical function of a site reliability engineer. A big part of that is collecting metrics, creating alerts and graph data. It’s of the utmost importance to gather system metrics, from several locations and services, and correlate them to understand system functionality as well as to support troubleshooting.

If you’re an SRE, you might view AIOps with great excitement. By automating complex workflows and troubleshooting processes, AIOps could make your life as an SRE much easier. Alternatively, SREs may choose to view AIOps with disdain. They might think of AIOps as just a fancy buzzword that doesn’t live up to its promises, and that can become a distraction from the SRE tools that really matter. Which perspective is right?

Wondering about five nines availability? We explain what five nines availability is, why it’s important, how to measure it, and whether it’s an achievable goal.

We’re excited to announce our Jira integration is leveling up to make tracking Blameless incidents in Jira faster, smoother, and more powerful. Teams can now specify the way incidents get categorized into projects, and we’ve also enhanced the overall user experience. Let’s take a closer look.

SREs and Devs are used to solving problems even when an awkward or inefficient way is the only way. In AppScope 1.0, SREs and Devs have a new alternative to standard methods, that the AppScope team thinks will make that problem-solving a lot more fun. We in the AppScope team constantly hear firsthand about life in the SRE trenches. For this blog, we “interview” a fictional SRE/Dev whose thoughts and comments are a mash-up of things we’ve heard from real people we know.

Looking into runbook automation? We explain how runbook automation works, with examples and tips on how to use it to streamline your incident response process.

ServiceNow is a workflow automation platform used by organizations for their IT ticketing and project management needs. In contrast, Squadcast is an end-to-end incident management and SRE platform that is used by organizations for their reliability requirements.