There are many hidden costs in running sub-optimal IT operations, that most organizations don’t consider. Enterprises often look at service downtime as their only KPI, but that is really only the tip of the iceberg. Without a properly operating incident management lifecycle, enterprises tend to support poorly performing services instead of fixing them.

What is DevOps? DevOps is a term for a cluster of concepts that has become a movement, “a cross-disciplinary practice dedicated to the study of building, evolving and operating, rapidly-changing resilient systems at scale.” (Jez Humble) The definition of DevOps is not agreed upon by everyone because of the complex processes attached to the term, however, the benefits to teams are universally agreed upon.

In the software industry’s recent past, the biggest disruptive wave was Agile methodologies. While Site Reliability Engineering is still early in its adoption, those of us who experienced the disruptive transformation of Agile see the writing on the wall: SRE will impact everyone. Any kind of major transformation like this requires a change in culture, which is a catch-all term for changing people’s principles and behaviors.

Something which the digitalization trend did not manage to do, was done by the global pandemic. And this is the global switch to remote work, remote learning and remote collaboration. Many companies and industries were thinking that allowing their staff to work remotely is not possible and will harm more than bring benefits. But when the pandemic started, many organizations needed to make a fast transition to remote work and remote work organization.

The winter release of Puppet Enterprise is now available. Puppet continues to build out its flagship product to help organizations scale DevOps initiatives, meet compliance requirements, and deliver on cloud and hybrid initiatives. With this release, we’ve focused on delivering key enhancements to help boost productivity, giving organizations the ability to automate faster and more securely at scale.

Security is essential. It’s top of mind for organizations of all sizes and it’s certainly a top priority for Puppet. The latest release of Puppet Enterprise 2021.0 now offers support for SAML 2.0 providing a more secure and efficient authentication path for our customers to access their Puppet environments, applications and tooling.

AWS Lambda is a serverless compute service that lets you run code without provisioning or managing servers. It is great if you want to create a cost-effective, on-demand service. You can use it as part of a bigger project where you have multiple services or as a standalone service to do a certain task like controlling Alexa Skill.

In this blog post, we’re going to talk about k3d, a tool that allows you to run throwaway Kubernetes clusters anywhere you have Docker installed. I’ve anticipated your questions…so let’s go!

Growth engineering is a practice in which product, engineering, and design support a company’s growth efforts from within the product itself. Growth engineering has gained traction in consumer-facing companies. This practice has gained plenty of traction in the SaaS world over the last decade, to help support growth of self-serve users who often purchase services without the involvement of traditional sales teams.

We’re excited to announce Incident Timer - a “days without an incident” timer for software teams to keep track of major engineering incidents. As the people behind Spike.sh, we keep discussing how to build a culture of reliability with our customers. We loved the idea of safety/accident timers in factories which kept track of major accidents. It's a simple and elegant way to keep safety on everybody’s minds.