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But It's Not Our Fault! When Third-party Incidents Affect Your Service

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

Exploring the Intelligence Gap: Robocop and Cyber Criminals

As technology professionals, we must consider the evolution of security and its connection to literature, such as George Orwell’s “1984” and Aldous Huxley’s “Brave New World.” The digital threats we face are often unseen, lying dormant until they can be weaponized for both good and evil purposes. Advancements in machine learning and algorithms have revolutionized data analysis, allowing us to observe and analyze behavioral patterns both online and offline.

Netreo How To: Troubleshooting No Alerts Received

henToo many alerts are frustrating and have an even worse trickle down effect on IT teams. When alert deluge turns to alert fatigue, critical issues may be ignored. But seasoned IT pros will tell you that receiving no alerts causes even greater distress. When monitoring tools go silent, user complaints are sure to follow. Even with Netreo’s high-value, intelligent alert management capabilities, issues can go undetected from time to time.

Why should I consider Salesforce Express Connect?

In this blog, we look at why more businesses are considering Salesforce Express Connect for accessing their Salesforce applications – and how Console Connect can help. Salesforce needs little introduction. It has become the CRM of choice for enterprises, now counting 150,000 customers across various industries, including the likes of Spotify, Amazon Web Services, and U.S. Bank.

How to ensure business continuity with IT infrastructure support

Picture this: you’re on a dream vacation with your family on a serene tropical island. The weather is perfect, the sea is mesmerising, and you’re ready to enjoy a relaxing day at the beach. Just as you’re about to unwind, your phone rings: it’s your manager calling to inform you that your IT infrastructure is down, and you need to fix it immediately. If this scenario sounds all too familiar, you’re not alone.

Azure Monitoring Agent: Key Features & Benefits

In today's rapidly evolving digital landscape, businesses increasingly rely on cloud computing and infrastructure to support their operations. As organizations migrate their workloads to the cloud, robust monitoring and management tools are paramount to ensure optimal performance, security, and efficiency. In response to this demand, Microsoft Azure has introduced the Azure Monitoring Agent (AMA), a powerful and versatile solution designed to enhance the monitoring capabilities of Azure resources.

Top 5 network management trends in 2023

New trends emerge in network management every year, and 2023 is no exception. This year the industry is set to witness a plethora of advancements and breakthroughs that will revolutionize network administration. From the adoption of sophisticated analytics and machine learning to the proliferation of cloud-based solutions and the surging significance of cybersecurity, here are the top network management trends to watch out for in 2023.

How to mitigate the challenges of data growth

Over the last decade, I’ve rarely met a data professional whose organization wasn’t experiencing data growth and making more demands of their data. We build and deploy new applications faster than we retire old ones, and new data is accumulating dramatically faster on our existing systems than our ability to decide to delete older information. Additionally, the ever-growing number of users and devices interacting with that data increases the strain on the infrastructure underpinning it.

July 2023 newsletter: Changelog-The Deluxe Edition

🎵 Gotta give the people, give the people what they want! 🎵 You've been asking. And we've been listening. Over the past few weeks, we've been shipping frequently requested features to help you bring your incident management to the next level. It may be the dog days of summer, but let's ignore that, yeah? Just take a look at this recent changelog. Note that this is the biggest one we've ever published.