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pagerduty

Building Operational Resiliency in Higher Education with AIOps

Nov 1, 2024 By Devin Sickler In PagerDuty
The higher education industry is experiencing significant transformation. Colleges and universities have embedded digital tools across their academic environments to provide exceptional experiences for students, faculty, and staff. As technology becomes more integral to education, maintaining efficient, secure IT operations while ensuring 24/7 availability presents new challenges for institutions to manage.
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bigpanda

How to normalize data for incident management

Oct 31, 2024 By BigPanda In BigPanda
Handling IT alert data can feel like you’re drowning in information. The average BigPanda customer uses more than 20 observability and monitoring tools. Between system logs and user reports, an overwhelming amount of information is coming from all directions. That’s why normalizing data is such a critical part of IT operations. Data normalization in IT incident management involves putting data from various tools into a standard format.
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uptime

The Difference Between SLA, SLO, and SLI Service Quality Metrics

Oct 31, 2024 By Admin In uptime
SLA vs SLO vs SLI, what’s the difference anyway? Workplace success relies on clear expectations to help leaders and employees thrive together. As such, the partnership between customer and provider requires the same clarity to maintain service satisfaction. This is why Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) exist in the first place.
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bigpanda

Incident response plans: Benefits and best practices

Oct 30, 2024 By BigPanda In BigPanda
The primary objective of an IT incident response plan is to clarify roles and responsibilities, communication protocols, escalation scenarios, and technical steps to minimize further damage and safeguard business operations. The plan formally defines guidelines, procedures, and activities for identifying, evaluating, containing, resolving, and preventing IT incidents. Whether they cause intermittent errors or global service crashes, IT incidents can severely disrupt service quality and cause outages.
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squadcast

Continuous Improvement with Squadcast: Optimizing Incident Response for Long-Term Growth

Oct 29, 2024 By Vishal Padghan In Squadcast
Incident management plays a critical role in ensuring service reliability, customer satisfaction, and overall business success. Effective incident response is not a static process but one that benefits from constant refinement and optimization. As organizations grow and evolve, so must their approach to handling incidents.
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InvGate

Incident Communication: Essential Steps to Build Trust And Resolve Issues

Oct 29, 2024 By Ignacio Graglia In InvGate
There is no doubt about it: How you handle incident communication can make all the difference. Picture this: your organization experiences a major incident that disrupts services and affects users. Customers are anxious, internal teams are scrambling to resolve the issue, and the clock is ticking. This scenario underscores the importance of a solid incident communication plan.
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pagerduty

October Wrap-Up: Product Updates Across the PagerDuty Operations Cloud

Oct 29, 2024 By Joseph Mandros In PagerDuty
At PagerDuty, we’re committed to delivering powerful updates that help you respond faster, work smarter, and deliver seamless customer experiences. As a fast follow to our recent launch, this quarter’s wrap-up blog highlights our latest product innovations and upcoming features—all designed to enhance your operational resilience and drive meaningful business outcomes by reducing risk and strengthening your ability to adapt and respond effectively.
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squadcast

The Role of AI in SRE: Revolutionizing System Reliability and Efficiency

Oct 28, 2024 By Vishal Padghan In Squadcast
Maintaining high service reliability is crucial for enterprises that depend on software services to drive their businesses. This is where Site Reliability Engineering (SRE) comes into play-a practice that integrates software engineering approaches with operations to build scalable and highly reliable software systems. As the world's reliance on digital infrastructure grows, so do the challenges of keeping these systems running smoothly. To meet these challenges, Artificial Intelligence (AI) is being increasingly integrated into SRE practices, enhancing their capabilities in unprecedented ways.
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squadcast

LLMs vs Generative AI: Differences in Capabilities and Business Applications

Oct 28, 2024 By Rahul Jagdish In Squadcast
When we talk about AI, it's easy to get overwhelmed by the different models, terms, and tech advancements constantly being thrown around. Yet, understanding these distinctions is crucial as businesses increasingly look to AI to drive efficiency, innovation, and customer engagement. So let’s make this simple. In this blog, I’m going to break down the key differences between Large Language Models (LLMs) and Generative AI, and how businesses are leveraging these technologies in the real world.
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xMatters

Understanding & Automating DevOps Processes and Let Go (A Little)

Oct 28, 2024 By xMatters In xMatters
As the demand for instant innovation and real-time delivery of mission-critical processes continues to grow, your organization risks falling behind if it can’t adapt to an automation-centric strategy. To succeed, managers must loosen the reins and enable teams to automate DevOps processes. Automating DevOps processes is not an all-or-nothing decision, and implementing automation processes can let teams adapt to the changing environment and let go, little by little.
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