Last week I went camping with some friends. One of them did the shopping for all of us, so I sent him my share using a payment app. It took me less than 2 minutes to complete the transaction. A few years ago, a similar transaction would have me going to the bank to complete the task, or at a minimum, calling a bank teller and having him do it. Try to imagine a bank asking its customers to do any of these things today. It would probably lose all its customers in no time.

As you implement SRE practices and culture at your organization, you’ll realize everyone has a part to play. From engineers setting SLOs, to management upholding the virtue of blamelessness, to marketing teams conducting retrospectives on email campaigns, there’s no part of an organization that doesn’t benefit from the SRE mentality.

Datadog is an awesome tool for aggregating and visualizing the metrics that matter to you. Recently, Datadog launched a new Incident Management feature, which allows you to coordinate the activities around a problem that affected your service. In this example, I’ll walk through using Relay to roll back a Kubernetes deployment that caused a service impact, and show how the Datadog Incident timeline can keep everyone working on the incident in sync.

A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems.

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.

There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question we asked is, “Is all of the relevant data easily accessible, and can it be viewed from one central screen”?

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

You and your team have a lot of things begging for your attention. You’ve got multiple systems in place, and if anything goes wrong, the last thing you need is a storm of notifications coming at you from everywhere. To help you centralize your messaging and incident management, Uptrends continues to add integrations with tools that your team may already use. So, if you use Opsgenie, this new integration is for you.

When embarking on your SRE journey, it can seem daunting to decipher all the acronyms. What are SLOs versus SLAs? What’s the difference between SLIs and SLOs? In this blog post, we’ll cover what SLI, SLO, and SLA mean and how they contribute to your reliability goals.

Application delivery is getting harder each day with the rise in complexity, the demand for services to be always-available, and the increasing pressure on teams to innovate. Service level objectives, or SLOs, can help. In this blog, we’ll discuss how SLOs are the key to modern application delivery, how to manage and measure them, the importance of observability for your SLO solution, and how to begin the journey to reliable application delivery today.