It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your partner hits you with a pillow in an attempt to wake you up. It worked. You groggily answer the call and hear your favorite robo-guy on the other end of the line.

You’ve just resolved an incident – congrats! High-fives and #HugOps all around.

Announcing the following integrations: Kapacitor, Blue Matador, Instana, Zapier, BigPanda, ManageEngine

Long gone are the days of manually monitoring an inbox and deciphering which alerts require attention or action. However, when adopting or migrating to a new tool, it can seem like a daunting process to set up all of your teams, integrations, and notification settings. OpsGenie is here to help. We offer dedicated Pre-Sale Engineers and Customer Success Engineers who will help you identify your bottlenecks and precise needs within OpsGenie.

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

The fourth industrial revolution, Industry 4.0, is happening today. Recent progress in manufacturing automation requires fewer individuals on a shop floor to do manual work with and at machines. However, those people are now required to respond faster and more effectively to keep manufacturing up and running. Fortunately, the industrial Internet of Things (IoT) allows for applying real-time monitoring, workflow automation, predictive analytics, and other means to new verticals and businesses.

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.

Announcing the following new integrations: Microsoft Active Directory, Statusy

Few things damage productivity as much as waiting. The act of waiting forces us to context switch, disrupts our creative momentum, and eliminates our ability to experiment. Whether we are deploying a new service or troubleshooting a problem, waiting puts a heavy tax on team productivity in IT Operations.

Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures a problem has been addressed. Comparatively, incident resolution goes a step further by ensuring an incident is closed and all stakeholders are satisfied with the end results and agree with the incident closure.