Let’s face it. Incidents will always happen. We simply can’t prevent them. But we can strive to mitigate the impact incidents have on our product and customers. Ensuring high reliability depends on quickly and effectively finding and fixing problems. This is where the metric MTTR, standing for “mean time to restore” or “mean time to resolve,” becomes valuable for organizations.

Navigating an extensive excel sheet to determine On-Call schedules and vacation plans can be daunting. The struggle of maintaining On-Call Schedules manually is real. But we've got a solution that can help. This blog addresses the challenges associated with manualOn Call Scheduling processes.

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.

Welcome to an in-depth exploration of the Linux file system! In this comprehensive guide, we'll demystify the various directories found in a typical Linux distribution, explaining their purposes and functionalities. Whether you're a seasoned sysadmin or a curious newcomer, this article will enhance your understanding of the backbone of Linux's structure and operation.

Understanding SRE metrics and how they impact your platform's availability are fundamentals of Site Reliability Engineering. How available is your website, service, or platform? What must you monitor and measure to ensure availability? How do you translate uptime into availability? This chart has numbers that every Site Reliability Engineer (SRE) should know.

Tracking your incident management metrics is necessary for any intended optimizations within your organization. Whether your team is looking to align with the company’s business goals, to benchmark and elevate performance, to increase customer satisfaction, or more, scrutinizing these metrics is the way to go.

Organizations must balance the day-to-day needs of the business with large-scale, long-term digital transformation as they continue to modernize their operations in service of growth. For our 2024 State of Digital Operations Report, we asked over 300 technical and business leaders at US-based Enterprise and upper Mid-Market companies about the challenges to their business and the initiatives they are prioritizing this year.

Critical information during Incident Management includes the incident's nature, impact, urgency, affected systems, and current status, enabling efficient resolution. Yet, the excessive details in incident notifications frequently hinders rather than aiding the process.

Effective teamwork plays a crucial role in maintaining system stability and preventing incidents. By collaborating and leveraging the diverse skills and perspectives of team members, potential issues can be identified and addressed proactively, ensuring a smooth and incident-free operation of the system.