Continuing our series on 2023 learnings from APAC, it’s increasingly evident that incidents in organisations are not a matter of ‘if’ but ‘when,’ regardless of their size or industry. Recently, the APAC region has been witnessing regulatory bodies taking stricter actions against major companies for subpar services, leading to substantial penalties.
Are you confused by the difference between events, alerts and incidents in IT operations? It’s easy to get mixed up when you’re getting started in IT operations because of these concepts’ overlapping nature and interconnectivity. However, it’s important to know the differences so you can accurately categorize and respond to various IT issues and ensure resources are allocated effectively.
Being on-call isn’t likely to be the most enjoyable aspect of a job. In fact, there might be a certain level of stress and fear around engineering teams about going on call: maybe the page will be missed, or maybe a page will come in at 2am and require troubleshooting a production issue for hours.
We’ve posted a bit about the ambiguity around MTTR before, but we want to get deeper into the confusion and maybe false sense of security our reliance on MTTR causes, from both a qualitative and quantitative standpoint.
Monitoring tools, also known as observability solutions, are designed to track the status of critical IT applications, networks, infrastructures, websites and more. The best IT monitoring tools quickly detect problems in resources and alert the right respondents to resolve critical issues. Response teams use observability solutions to gain real-time insights into resource availability, stability and performance.
What's the difference between Runbook and Playbook?- for once and all we'll end this confusion today. If you find yourself worrying about forgetting the detailed process of the incident your team just resolved, you're not alone. This is where documentations like Runbooks and Playbooks come into play. Runbooks and playbooks serve as the organizational guides, providing essential information and instructions for teams to navigate through tasks and processes effectively. They not only help your team help themselves but also frees up your time for your ever-growing to-do list.
Most software engineers know that they are typically tasked with on-call shifts, but new software engineers entering the field may be asking themselves – What do I even do if I get scheduled for an on-call shift? This is a common question that often doesn’t get answered until that first on-call shift, and unfortunately that can be overwhelming for a young professional who is nervous about their first on-call shift, let alone their first incident.
