Analytics are great. We can all agree there. But not all analytics are created equal. FireHydrant has long offered incident analytics dashboards that provide an in-depth look at the entire incident lifecycle. You can see how incidents impact services and teams, understand retrospective participation and completion, and even get insight into follow-ups. But great analytics do more than simply organize data. They help you tell a story.

At Rootly, we're integrating AI into incident management with a keen eye on privacy. It's not just about tapping into AI's potential; it's about ensuring we respect and protect our customers’ privacy and sensitive data. Here's a quick overview of how we're blending innovation with strong privacy commitments.

In this article, we will explore how Dock is working to significantly enhance its response time to critical incidents, emphasizing effective integration between tools as key to success. We will address how we challenge the conventional approach by shifting the focus from Mean Time to Acknowledge (MTTA) to Mean Time to Combat (MTTC), a customized metric that measures the time between incident detection and effective communication involving professionals capable of resolving it.

Once you set up an on-call team, the next step is to decide their compensation. There might be several questions in your mind right now: "How do we fairly value on-call time?" "Is it a flat rate or hourly?" and a few others. So we are here to help you set up an on-call compensation system because we know compensating people fairly lays the foundation of a healthy business. Are you still stuck on setting up an on-call team? Read this guide first: 7 steps to set up an on-call team.

How can the most popular ChatOps tool be used to manage incidents and resolve them faster? We gathered helpful tips that should help you reduce MTTR.

Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.

Complex systems require many different monitors to assess the health of their infrastructure and applications, creating a wealth of alerts that can be hard to track. Due to a lack of effective triage processes, many organizations page engineers for every alert that comes in, making it difficult to separate false positives from issues that actually require immediate attention.

In our interconnected world of technology, where we work tirelessly even on this Valentine’s Day, the reliance of our businesses on digital platforms and services has never been greater. Amidst this, the efficiency and efficacy of large organizations depend on openness and transparency from their IT systems and the professionals managing them. One of the unsung heroes in this realm is the often-overlooked status page.

In the dynamic environment of core banking systems, maintaining seamless operations is crucial. However, unforeseen complications can arise, leading to critical incidents that demand immediate and effective resolution. A recent incident involving an application patch malfunction presents a compelling study on the intricacies of managing and resolving system anomalies in real-time.

Downtime is an inevitable reality in the fast-paced world of Information Technology. When systems go offline, the pressure mounts, and colleagues begin to bombard IT professionals with the dreaded question: "Are you down?" The good news is that there's a way to transform this frustrating situation into an opportunity to shine. By implementing a Private Status Page from StatusCast, you can not only proactively communicate issues to affected employees, but also position yourself as the office hero.