Operations | Monitoring | ITSM | DevOps | Cloud

Effective Trace Instrumentation with Semantic Conventions

There’s plenty of literature on the mechanics of instrumenting code with OpenTelemetry and delivering it to Honeycomb. However, I’ve not found many guides on the craft of instrumenting code in order to have a good observability experience in your system. A lot of focus is placed on automatic instrumentation—which is great, particularly if you’re new to observability or retrofitting—but it misses the power of good instrumentation at the application level.

Mattermost v9.4: IP filtering, bring your own key & cloud-native compliance exports in Mattermost Cloud Enterprise

Mattermost v9.4 includes several new features designed to significantly enhance digital security and compliance, including the introduction of IP filtering, bring your own key (BYOK) for data control, and cloud-native compliance export. IP filtering tightens access control, BYOK offers greater data protection through personalized encryption, and streamlined compliance reporting ensures adherence to regulatory standards.

How to Conduct an IT Audit in 2024

Is your organization looking to up its IT audit game? Conducting it successfully will help you ensure that your IT systems and processes are secure, they comply with relevant regulations and standards, and are aligned with your overall goals and objectives. This practice lies at the core of your IT Asset Management (ITAM) strategy, guaranteeing a robust, safe, and well-managed IT environment across your operations.

Start the Year off Strong-How to Translate New Products and Features into $$$$ for Your MSP

Happy New Year! I hope everyone had a wonderful holiday season celebrating with family and friends! My first blog of the year is going to be centered on a new feature that N-able has recently launched focused on Apple Device Management. You might be wondering: Why is the Head Sales and Marketing Nerd writing a blog post about Apple Device Management? It’s because this newest feature—if adopted—can translate into increased sales and revenue opportunities for your MSP.

A Look Back at 2023

As we've turned the final pages of 2023 and now set our sights on 2024, it felt like an appropriate moment to pause, reflect, and shine a light on the steps we've made over the past year at BugSplat. There are a couple of compelling reasons to do this: First, we recognize that some of our key updates might slip under the radar amidst the hustle and bustle of daily tasks. Highlighting these changes is our way of giving you a second chance to discover some useful new features at your disposal.

How to calculate uptime accurately: Essential guide & expert tips

Ever wondered how businesses ensure their websites are always up and running? That's where the concept of uptime comes in. This key metric is crucial for any online service, reflecting the reliability and availability of websites and digital platforms. Uptime isn't just about keeping sites operational; it's about guaranteeing consistent access for users and maintaining business continuity.

GDPR Compliance in 2024

The EU General Data Protection Regulation (GDPR) came into force in May 2018, affecting all organizations doing business in the EU, regardless of where the organization operates. This affects every type of company from small online stores to very large enterprises. By now everyone knows this, we hope. But let’s have a little recap before sharing some updates. Europe’s General Data Protection Regulation (GDPR) is considered one of the toughest global privacy and security laws.