Operations | Monitoring | ITSM | DevOps | Cloud

Unifying the customer service value chain

Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. ServiceNow service organization management capabilities can help unify the customer service value chain on a single platform. Many players are involved in getting an organization’s products and services to customers.

The Hybrid Workplace is Here to Stay: New Study Reveals Hybrid Work Trends and How to Enable Resilience

For years, many organizations have hesitated to build a monitoring strategy for Workforce Experience, focusing on their consumer counterparts instead. A recent IDC Spotlight, sponsored by Catchpoint, suggests those days are soon to be numbered. In this blog, we will explore the key takeaways from the IDC Spotlight on hybrid work trends, entitled, Moving Toward a Hybrid-First Organization with Seamless Connectivity and Collaboration. Key Findings.

RabbitMQ Monitoring: Metrics, Tools, and Best Practices

RabbitMQ is a widely-used open-source messaging broker that facilitates message-oriented middleware for modern applications. It serves as a reliable and scalable mechanism for managing communication channels and messages between distributed applications. However, as modern distributed systems become increasingly complex, monitoring RabbitMQ's performance, availability, and other critical metrics becomes crucial for seamless operations. This is where RabbitMQ monitoring metrics come into play.

The 5Ws (and 1H) of InfluxDB Cloud Dedicated

Just like the classic Scott Bakula tv series, the new InfluxDB 3.0 is a quantum leap forward. Of course, for us it’s the evolution of the InfluxDB product suite. InfluxDB 3.0 is the designation for all products powered by the InfluxDB IOx engine. The latest product release in this new suite is InfluxDB Cloud Dedicated. Let’s jump into the basics for InfluxDB Cloud Dedicated. WHO: There are several different groups of users that should consider using InfluxDB Cloud Dedicated.

Real-time visibility and control over assets with RFID in the healthcare industry

The healthcare industry is a complex and rapidly evolving sector that requires real-time visibility and control over assets to optimize operations and ensure the delivery of quality care. One of the technologies that can provide such visibility and control is Radio Frequency Identification (RFID). RFID can enable healthcare providers to track, manage, and monitor their assets in real-time, leading to improved efficiency, reduced costs, and better patient outcomes.

Improving supply chain management with RFID technology in the manufacturing sector

In the manufacturing sector, effective supply chain management is critical to success. With increasing pressure to reduce costs, improve efficiency, and ensure timely delivery of products, manufacturers are constantly seeking innovative ways to optimize their supply chain operations. One technology that has gained popularity in recent years for improving supply chain management is RFID (Radio Frequency Identification).

5 ChatGPT Limitations to Consider Before Going All-In with AI

Many partners I’ve spoken with are experimenting with ChatGPT to automate script generation, write proposals etc—you name it, it’s being tried. But even in a budget-conscious economy, it’s still not worth sacrificing the human element. This is especially true if that move results in script errors, unreliable information, introducing cybersecurity risks, or compromising your company’s intellectual property. You still need a human involved in the coding process today.

Why Enterprise Observability Is a Better Approach to Unified Monitoring

To say modern enterprises are built on the cloud is an understatement. According to Gartner, enterprise spending on cloud applications surged to 57.7% in 2022, and investments into public cloud services hit a respectable 41%. These numbers are only predicted to grow further in 2025 as enterprises accelerate cloud rollouts and move into a cloud microservices architecture to realize greater agility, productivity, and competitiveness.

Mobile Monitoring: What is it, and is it Legal?

Mobile monitoring is a complex topic. On one hand, organizations can gather detailed data to help them identify and suggest productivity improvements through alternative or additional apps or processes, without sacrificing security. But on the other hand, monitoring done wrong can reduce employee morale and potentially violate data privacy laws. Exactly how companies should approach mobile app monitoring depends on the business problems they must solve.

How to get started with BigPanda Incident Intelligence and Automation powered by AIOps

If you’re in IT operations or manage NOC, SRE, and DevOps teams, chances are your IT environment is growing complex for you and your teams to manage. Any enterprise, large or small, around the globe, is continuously changing its IT stack due to evolving business requirements and significant industry trends. But digital transformation, hybrid infrastructure, DevOps adoption, and continuous integration and continuous delivery (CI/CD) pipelines are all causing major headaches.