Operations | Monitoring | ITSM | DevOps | Cloud

In this video, we'll go over configurations that are key to implementing an effective change management process in ServiceDesk Plus.

In this video, we're going to take a deep dive into the six-stage change management process. Let's follow a change record through its life cycle and see how it gets logged, passes through different stages, what roles the stakeholders play at each stage, how communication happens, and finally, how the change is successfully closed.

Unsecured endpoints can cause catastrophic incidents that threaten an organization’s security and reputation. The ability to identify, preempt, and thwart breaches at the device level is critical to your organization’s security posture. In this webinar, you will learn about major attacks of the past, vulnerabilities that led to these attacks, and how to build a proactive shield against them.

Software releases, whether simple or complex, often entail common challenges like lack of communication between different teams, scheduling conflicts, and absence of central control. Failing to adequately address these challenges may result in underdeveloped or failed releases. This can cause an increase in outages leading to costly downtime that could have otherwise been prevented.

Ensure faster resolutions by balancing the workload of your help desk technicians using Analytics Plus reports.

The Global Risks Report 2019 states that cyber attacks are one of the top five risks to global stability. In the cyber world, there are just two categories of people: one category who've realized that they've been attacked and the other category who are yet to realize. In this technology-infused world, anybody can become a hacker with just $1; that's how critical cyber security is.

The Global Risks Report 2019 states that cyber attacks are one of the top five risks to global stability. In the cyber world, there are just two categories of people: one category who've realized that they've been attacked and the other category who are yet to realize. In this technology-infused world, anybody can become a hacker with just $1; that's how critical cyber security is.

Zero day attacks happen when a threat actor exploits an unpublished vulnerability before the vendor releases a fix for it. Even though, there's not a silver bullet solution to prevent this, in this video you'll learn about the cyber hygiene practices you can implement now to strengthen your defense.

Phishing attacks are caused because of lack of awareness of employees falling victims to deception. In this video, we discuss various types of phishing attacks, their causes and how one could be well prepared to take on the attacker from getting deceived.

SQL injections and XSS are critical script level attacks that every organization should stay vigilant against. In this video, our speaker explains why SQL and XSS are critical, how it is done, and why should organizations stay secured against them.