The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

From an enterprise IT perspective, AI continues to prove its worth, as it makes an IT admin's life easier by automating help desk operations and providing real-time insights about potential security incidents, offering conversational assistance for efficient management of help desk requests, and providing preemptive solutions to customers’ problems using predictive analysis.

The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure.

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus.

Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.

IT teams can easily get lost while addressing specific requirements of particular regulations like the GDPR, or when management shifts their focus to a new regulation. To help IT admins tasked with managing compliance obligations understand the importance of privacy compliance in today's competitive market, ManageEngine is bringing the Monopoly Man to the IT community.

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.

Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.