Operations | Monitoring | ITSM | DevOps | Cloud

In the modern workplace, more and more organizations are relying on tools like Microsoft Teams to stay connected and productive. However, with the rising usage of these tools comes the potential for technical difficulties that can impact call quality and overall performance. This can be frustrating for teams trying to get work done, but there are ways to stay on top of these challenges.

Picture this: You’re knee-deep in a project and suddenly, your network goes down. Panic sets in as you frantically try to troubleshoot the issue, sifting through piles of emails or waiting for responses on clunky chat platforms. Gone are those days! With Microsoft Teams, you can collaborate with your team, create dedicated channels for different projects, and share ideas and files seamlessly.

Microsoft Teams is one of the most widely used collaboration tools today. Entire enterprises rely on MS Teams for cross-functional communication, project management, and productivity. If Teams has issues, entire projects can get derailed, and business objectives could be at risk. This places pressure on IT teams to proactively measure and manage the performance of MS Teams, to ensure issues don’t prohibit employee productivity.

Microsoft Teams call quality issues can stem from a lot of places. People often jump to blame Microsoft when they’re having a call or video breakup. But, the reality is that while this does happen, more often than not it’s an external factor to the Microsoft service itself. To give you some insight into where your Teams problems come from we put together this easy primer on the five most common sources of Teams call quality issues.

Microsoft Teams has become a popular platform for remote communication and collaboration, especially since the outbreak of the COVID-19 pandemic. As more and more businesses rely on Microsoft Teams to communicate and work together, it’s crucial to ensure that the platform is performing optimally and to measure and improve Microsoft Teams performance. Fortunately, there are free tools available to help you monitor the performance of Microsoft Teams.

Do you ever feel like someone's watching you? Well, when it comes to your company's network, you should hope so! With so many people relying on Microsoft Teams, Office 365, and Azure to keep their businesses running smoothly, it's more important than ever to keep a watchful eye on your network. But who has the time to monitor everything 24/7?

Detecting issues with a Teams Rooms device or overall meeting experience is critical to ensure the best ROI out of your Microsoft Teams Room (MTR) investment. But, that’s made difficult because only a small fraction of users actually open tickets. Martello Vantage DX can be configured to alert on changes in every device parameter that you can possibly track, ensuring that users in every MTR get the best quality call possible at all times.

Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience.