The latest News and Information on Microsoft 365 and related technologies.
Last week we launched a number of features across the PagerDuty Operations Cloud portfolio to help teams minimize downtime and protect customer experience. One of the areas where PagerDuty continues to invest is collaboration and communication during incident response to ensure that all impacted stakeholders across the business are updated in real-time.
A Microsoft Teams rooms strategy might seem like more effort than it’s worth on the surface, but you’d be surprised how much impact it can make. With many businesses now mixing in-person and remote Teams meeting participation, planning and optimizing how it works just makes sense.
Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.
Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.
Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.
