Operations | Monitoring | ITSM | DevOps | Cloud

To say that IT professionals have a lot on their plates is an understatement and when managing Microsoft Teams, many feel inundated by Microsoft Teams alerts. Since Microsoft Teams is the ubiquitous platform for communication and collaboration in modern workplaces, optimal Teams performance is critical. Microsoft Teams can experience performance issues that can have a significant impact on productivity.

Unable to send, receive, or search email through Exchange Online? Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services.

While innumerable companies suffered due to the outage, it was business as usual for Nexthink Customers. On January 25th, 2023, millions of unsuspecting employees across the globe were met with an unexpected roadblock during a regular work day. Microsoft Teams, used by over 280 million users worldwide for video meetings, messaging, and collaboration, was officially declared down.

VIPs almost never open tickets, but you’ll know when they’ve got a problem with Microsoft Teams. Even when the rest of your team logs tickets for troubleshooting Teams issues there’s a good chance they won’t give you enough information about the problem – particularly if its hardware related. These are traditional challenges for IT departments trying to maintain Teams services. Luckily, we have the solution.