Operations | Monitoring | ITSM | DevOps | Cloud

Microsoft Teams is a popular integration request for our Alerting feature, and the Raygun team is busy at work making this feature available to all our customers. We will be notifying all our customers when this feature is available. You are also welcome to keep an eye out for the launch announcement in our Changelog. Since it’s such a popular integration request, we thought we’d share some specs and screenshots with you as we progress through the work.

Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.

With the introduction of SCOM 2022, teams now comes with native integration with Microsoft Teams, replacing the old Skype for Business integration. This powerful new update gives users seamless unidirectional access to the latest alerts and notifications within their teams channels. Once set up, notifications like this one will pop up in Microsoft teams channels as you desire, keeping you informed of critical issues as they arise.

The Microsoft Call Quality Dashboard (CQD) does a solid job of helping admins check call and meeting quality across their Teams setup. But wouldn’t it be handy if you could get more out of CQD and make optimizing Teams for your business easier? Here are 3 ways to do just that. Although Microsoft provides the core quality data for you to accurately monitor Teams performance, there are other things you can do to augment your call quality dashboard.

As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.

The popularity of Microsoft Teams Calling has many organizations looking at their options to add Teams PSTN capabilities to their Microsoft Teams deployment. While it’s important to select the right PSTN option for your business, it’s even more important to recognize the complexity that PSTN will bring to your Teams deployment and have a plan to deliver good service quality with the technical support resources you have.