When it comes to business, having a productive IT team means enhanced productivity. Understanding that productivity is a direct result of a good user experience is crucial. In this blog, we will examine what constitutes a good user experience and how experience level agreements for Microsoft 365 are becoming a business expectation. An effective Experience Level Agreement is a combination of different data sources.

This early AM on the East Coast, Teams experienced an access outage. The Exoprise sensors detected this outage an hour before Microsoft published a report on the issue. Here’s an example of what you get when you attempt to sign in, fresh, to Microsoft Teams.

Enterprise Management Associates (EMA) recently developed a report examining the business case for IT end-to-end observability and control and delved into how digital experience management was at the intersection of Microsoft 365 services and IT. Below you will find some excerpts from their report that detail how Martello solutions are able to use digital experience monitoring to provide Microsoft 365 service excellence to our clients.