Operations | Monitoring | ITSM | DevOps | Cloud

A thorough understanding of 802.1X and its role in our everyday network communications is a critical building block in your knowledge set for managing your network effectively. Let’s talk about some advantages and issues surrounding 802.1X, as well as a bit of history on how the protocol got to where it is today.

A configuration management database (CMBD) is a centralized repository that stores information about all the significant entities in your IT environment. These can include your hardware, installed software applications, documents, business services, and even the people who are part of your IT system. The CMDB is designed to help you maintain and support the interrelationships between the configuration items (CIs) within a vast IT structure.

With employees depending on web applications every day, you can’t risk leaving anything to doubt when it comes to managing your IT estate. Although technology performance might appear “in the green” from IT’s perspective, how often are employees experiencing application outages or slowdowns you’re not aware of? Are they using that highly touted new app you rolled out – or avoiding it because of hidden usability problems?

A trip to the DMV — and a realization that there had to be a better, more modern way for the system to work — sparked the idea for PayIt, a secure cloud service provider for digital government that launched in 2013. The company’s mission is to help state, local, and government agencies reach their constituents better and more effectively, shifting the reliance from in-office payments to digital ones.

To stay alive and growing, tech organizations are always on the hunt for ways to increase the quality and stability of their applications and services. Doing so is essential if they want to prevent their customers from becoming their competitors’ customers, after all. This post is all about a specific process organizations can—and should—use to increase the availability and performance of their offerings and delight their customers: application performance management (APM).

Though government agencies continue to move to the cloud to accelerate their digital transformation plans, the majority have embraced a hybrid IT environment. This mix of on-premises and cloud implementations highlights the need for comprehensive, full-stack visibility across the entire hybrid IT environment. Without a broad view, agencies may not be able to see their cloud environment as clearly as they see what’s in the data center.

Useful AWS hacks and tricks that will save you time and money. If you work a lot with AWS, you probably realized that literally, everything on AWS is an API call; hence everything can be automated. This article will discuss several tricks that will save you time when performing everyday tasks in the AWS cloud. Make sure to read till the end. The most interesting one is listed at the very end 😉

How do you ensure a customer experience (CX) that leaves both participants of a conversation not just satisfied, but elated afterwards? And how do you do that, thousands of times over the course of a day and millions of times a year?

In a 2019 study from Milliseconds Make Millions by Fifty-Five and shared on Google’s official blog found several interesting insights on small speed increases. 37 brands qualified for study, after qualitative checks, with speed data measured via Google Lighthouse and aggregated against each brand’s Web analytics. The study targeted four key speed metrics. The results were fed into a Logarithmic Regression model to extract meaning.