Managed IT services have undergone significant change and evolution in a very short time. As an IT service provider, remote monitoring and management (RMM) is at the core of your business, allowing you to manage a large number and variety of endpoints. At the same time, your clients have grown to expect 24×7 uptime with outstanding customer service, potentially leading to some growing pains on your end.

In a crowded MSP market, you need ways to differentiate yourself from the competition. As former MSP Charles Loves points out, “When you compare MSPs, the look and feel of the offering is often the same. So when the customer tries to compare MSP A, B, and C, what are the real differentiators they can leverage?” You don’t want to end up in a situation where dropping prices is the only way to edge out firms with similar offerings.

Managed service providers (MSPs) are feeling the impact of AI use, mostly when it comes to the power of chatbots. Chatbots are an incredible way for MSPs to save time and money when it comes to the lower levels of their customer support. Well-programmed bots can take the burden off techs and your support staff when it comes to answering simple questions and troubleshooting common issues.

The Goliath Application Availability Monitor (GAAM) received significant interest from many industries and clients when it was launched in October 2017, but Managed Service Providers such as MTM, HCL, CSC, CDK Global, CloudShape, Dizzion, and others embraced this new technology quickly and enthusiastically.

WATERLOO, ON / November 8, 2017 — Auvik Networks, a provider of network monitoring and management software for managed service providers (MSPs), has announced a new integration with IT documentation platform IT Glue. The integration will give MSPs the ability to sync details that Auvik automatically discovers about a network—such as device IP addresses, serial numbers, and software versions—into IT Glue, instead of entering the data manually.