While you often read about the move to “the cloud,” the reality is that most organizations aren’t moving to a single cloud, but multiple cloud environments from multiple providers. There can be a range of reasons for companies to use cloud services from more than one provider today.

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.

It’s no secret that edge networks, edge computing, and IoT are some of the biggest current trends in IT circles. In fact, Gartner projects that 75% of data will be created and processed outside of traditional centralized locations by 2025, up from about 10% in 2018.

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world.

New Relic is known for empowering the world’s leading engineering teams to deliver great software performance and reliability. And the network that delivers that service to New Relic’s users plays a critical role. Hiccups in the performance of the network between New Relic’s mission-critical service and their users can create a cascade of problems.

HyperText Transfer Protocol (HTTP), the protocol that defines the language browsers use to communicate with web servers, is stateless, meaning that after you make a web request and a server sends back a response, no memory of that interaction remains. To make anything more sophisticated than a static web page work, websites need other ways to remember previous interactions with users.