Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the world of seamless communication, where Voice over Internet Protocol (VoIP) has revolutionized the way we connect. However, amidst the convenience and clarity that VoIP promises, there's a subtle disruptor that often goes unnoticed but can significantly impact the user experience: VoIP latency. In this article, we’ll be exploring VoIP latency—unveiling the mysterious delays that can occur during your virtual conversations.

As technology evolves, it has become incredibly difficult for IT teams to work in the conventional siloed environment. Technologies such as NetDevOps and site reliability engineering (SRE) call for collaborative efforts between various IT teams. This allows them to develop and deploy products much faster, streamline and automate their operations, and proactively detect and rectify issues as they crop up.

The border between the management of telecommunications networks and the services that they support and the management of IT infrastructures and the applications that they support has always been a porous one. One might say that they are like two dialects of the same language rather than different languages. Nonetheless, these areas, whether characterised by technology or practice, are different and have, for the most part, been served by different vendors and products.

As enterprises grapple with the evolving landscape of security threats, the need to safeguard internal networks from the broader internet is increasingly important. In environments with restricted internet access, it can be difficult to manage software updates in an easy, reliable way. When managing devices in the field, change management and compliance policies can introduce even more complexity to the update process. You can solve these challenges using snaps and the Snap Store Proxy.

The role of Managed Service Providers (MSPs) has become increasingly pivotal nowadays, with businesses relying on their expertise to manage and optimize complex network infrastructures. The effective monitoring of these intricate networks is central to the success of MSPs, a practice known as MSP Monitoring.

Infrastructure is a complex and difficult concept for developers. When an issue occurs, where do you even begin to look? I’ve spent years of my life playing the “What looks like one but not like the other” game, wrestling with confirmation bias and hunting through haystacks of logs to find a clue to my hosted applications. This takes away from time spent improving my applications—and it isn’t fun.

CitrixBleed, or CVE-2023-4966, is now an infamous security vulnerability affecting Citrix NetScaler that allows attackers to hijack user sessions by stealing session authentication tokens. Unfortunately, it has affected many NetScaler customers including Xfinity, which lost data for 36 million customers as a result of CitrixBleed. There is no way to protect against CitrixBleed by configuring the NetScaler WAF to detect and block it.