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A service desk is the nerve center for all activities related to IT service delivery. It’s at the forefront of all interactions an organization has with its requesters. Implementing a service desk involves processes, workflows, and domain knowledge. That’s why most people stick to a framework when setting up a service desk. Learn more about the most popular ITSM framework. A service desk comes with numerous challenges that can be overcome if you are aware of the best practices.
First things first, why would you want to collect logs from Palo Alto and send them to a Cloud SIEM? There are many reasons. At its core, having a centralized location with a consistent user experience for managing alerts, notifications, and information coming from the technologies securing your environment can provide value in a lot of ways. In this blog, we’ll discuss how to collect, parse, and analyze Palo Alto logs in Logz.io Cloud SIEM, and how it can help secure your cloud workloads.