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Open source software development can have a reputation for abrasive behavior. The search community is a clear counterexample for me, with a culture that emphasizes respect and acceptance. This culture played an important part in my own path to open source development. A little over six years ago, I was a wide-eyed software engineer settling into my first full-time job.

If your organization is like virtually every other in the world (including ours!), you use a mix of Microsoft products in your productivity stack, possibly including SharePoint, Office 365 and OneDrive. But you probably also rely on a variety of other applications, maybe even mingling in “competing” tools like G Suite or Dropbox, in addition to complementary tools like Zendesk or GitHub.

Ingram Micro is a Fortune 100 company with $50 billion plus in revenue and operating in 56 countries. As the global leader in delivering technology and supply chain services to businesses, Ingram Micro touches about 80% of all high tech products sold around the world. Andre Dykhno, Head of Product for Global ecommerce, says ecommerce has been a large contributing factor to Ingram Micro’s modern day successes.

We’re excited to announce that Zendesk is now available as a pre-built content source, along with a host of others, as part of the Workplace Search application. With more than 130,000 customers in 30 countries, Zendesk has become one of the de facto customer service platforms in the world. Each day, millions of users interact with support agents via the cloud-based tool regardless of the support channel they choose.

With Elasticsearch machine learning one can build regression and classification models for data analysis and inference. Accurate prediction models are often too complex to understand simply by looking at their definition. Using feature importance, introduced in Elastic Stack 7.6, we can now interpret and validate such models.

Wherever people encounter a search bar — whether on Google, phone apps, or while shopping online — they're conditioned to expect search experiences that deliver fast and relevant results. With this ever-evolving expectation in mind, millions of developers and organizations have chosen Elasticsearch for building powerful content discovery experiences over the years, to the great delight of their audience and user base.