Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

Reliability is not an engineering metric

If you're an engineer reading this, you might be wondering what I mean by the title. You might be a Site Reliability Engineer whose primary responsibility is to maintain the reliability of your company’s product/solution. You might be a software builder, a programmer responsible for building new capabilities and shipping them to production. All of these are important for any business to remain competitive.

What is expected in the SRE role? We analyzed 30 job postings to find out.

In 2016, Google released the definitive book on Site Reliability Engineering (SRE) - a practice that had originated in the company to take care of a monumental problem - how to keep the Google services running with high reliability. Over the years, SRE has been widely adopted by dev teams across the globe and is a popular role at startups and enterprises alike. Here is a look at how search for SRE has trended over the years.

How Lowe's SRE reduced its mean time to recovery (MTTR) by over 80 percent

The stakes of managing Lowes.com have never been higher, and that means spotting, troubleshooting and recovering from incidents as quickly as possible, so that customers can continue to do business on our site. To do that, it’s crucial to have solid incident engineering practices in place. Resolving an incident means mitigating the impact and/or restoring the service to its previous condition.

Essential Tools for Site Reliability Engineers

Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover five leading tools that SREs can use to drive the reliability and stability of computing systems. It also examines how SREs can use the tools to improve operations tasks and infrastructure processes.