Good communication is at the core of any incident management process, empowering stakeholders with the information they need to avoid lost productivity. Delivering the right message through the right channel to the right people across the enterprise is key – if you’re simply firefighting and communicating reactively, stakeholders will likely get frustrated.

StatusGator has a wide a variety of use cases: from education to help desk to IT and managed services and DevOps, too. All corners of an organization depend on cloud services and StatusGator gives you visibility into the status of all of your vendors. We’ve heard over and over from our DevOps users that alerts and notifications for their teams are already centralized into a single incident management platform such as OpsGenie, PagerDuty, or FireHydrant.

If you’ve ever had a website or service go down as you were using it, then you’ll understand the irritation of a generic error message and a plea to “Be patient!” (if you’re lucky). It’s almost like they know they’re not telling you the full story. The companies that are on top of their outage game will have a prepared link or redirect to their Status Page (or at least, have one prominently displayed on their pages and social media) for times like these.

What’s just as important as resolving an impacted service? Providing detailed yet digestible updates to your communities and stakeholders. A recent update to StatusCast, involves the addition of three new status types that can be assigned to your components. Detailed communications is an essential component of incident response and management, and additional status types provide your users with a more granular view of incident activity.

We are pleased to announce that the new control panel version is now live for new trials and accounts. And we will continue to transition existing customers, we will be making contact directly to confirm details and timelines.

Check August 2022 health report on the top 10 most popular cloud providers. We analyze the health of the cloud providers based on the number of outages and problems during the month. Please analyze the information with a grain of salt as each provider has their own framework for reporting incidents, and in no way one provider having more outages, means that they are worse than other. Also we are comparing providers with very different sizes and market share.

LogSnag is the new kid on the block, but we bet that it will become relevant in this space soon. Today we will show you how to monitor outages and get alerts for your third-party services within LogSnag. What is LogSnag? Here's the intro, but you can learn more at LogSnag official website.

Your company has a product/service that needs to be up and running 24/7 or serving customers worldwide? Heads up, you might need an on-call team. In this article, we’ll start with the basics of what is on-call and why it is important.