Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.

VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.

Recently, Brandon Woods of Keysight Technologies shared two workflows that his team was able to implement with Nexthink Flow – allowing them to save time by solve problems more quickly and without human intervention.

Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.

How automated are your automations? You (or your expert engineers) are probably spending hours on complicated PowerShell coding – writing, testing, reviewing, signing, and updating. What if there were a better way to coordinate your automations with workflows? Orchestrate multi-layer automated detection, communication, integration, and action.

Today, we announce a revolutionary new product that will put an end to recurring, complex IT issues and deliver continuous engineering with full scale, start-to-finish automation for EUC teams.