Operations | Monitoring | ITSM | DevOps | Cloud

Providing the best support for our customers has always been at the core of our company since day one, and it is something that will never change. In the infrastructure space, one downtime can be critical and have a huge business impact. Having the best support is key to running a business with confidence. Today, we are glad to introduce our new support plans, allowing us to provide best-in-class support and scale with the increasing number of clients using our product.

Regression testing is not a new concept. However, historically, it has been limited to functional testing due to the setup, configuration, and maintenance required to simulate a production environment accurately. Many teams have found the cost outweighs the benefits, but with the advent of production traffic replication (PTR), it’s become a viable option to regression test performance, especially for those running applications in Kubernetes.

Service Level Agreements, or SLAs, are like business handshakes. They are the promises that companies and service providers make to each other about service quality, like how quickly a website loads or how fast customer service responds. SLAs set clear expectations right from the start, ensuring no surprises along the way and keeping both sides happy.