Operations | Monitoring | ITSM | DevOps | Cloud

6 Help Desk Reporting Tips for Modern IT Management

The help desk can be both a vital part of a user’s experience and help to increase revenue, especially if it operates efficiently. Sitecore reports that you can triple a return on investment if you invest in help desks. Help desk reporting is an excellent tool used to identify ways to improve your help desk.

Is MetricFire An Alternative to Grafana?

In this article, we will talk about Graphite and Grafana monitoring systems, and their similarities and differences. Also, we will explain why it is an effective solution to use Graphite and Grafana together to monitor your system metrics. We will also learn about the benefits of using MetricFire. Sign up for MetricFire for free and store and process your system metrics with our hosted Graphite solution.

What Is an Asset Tag? A Complete Guide to the Asset Tagging Process

Are you a company that has assets in the hundreds? Maybe even in the thousands? If so, knowing the location and operational status of your company’s physical assets is imperative. It may sound repetitive, but we can’t overstate that your company’s profitability depends on being able to identify, manage, and control all of your assets. Physical assets are frequently used, sold, repaired, upgraded, removed, or even stolen.

How to Collect and Ship Windows Events Logs with OpenTelemetry

If you use Windows, you want to monitor Windows Events. With our latest contribution to the observIQ OpenTelemetry Collector, you can easily monitor Windows Events with OpenTelemetry. You can utilize this receiver in conjunction with any OTel collector: including the OpenTelemetry Collector and observIQ’s distribution of the collector. Below are steps to get up and running quickly with observIQ’s distribution, and shipping Windows Event logs to a popular backend: Google Cloud Ops.

Empowering Security Engineers With the Cribl Pack for CrowdStrike

CrowdStrike is a class-leading endpoint monitoring solution. It collects a wealth of activity data from each managed endpoint that can be fairly voluminous. This includes network connectivity, DNS request, process activity, health checks, and the list goes on. In fact, there are over 400 event types reported by CrowdStrike! These events are a gold mine for threat hunters and blue teams looking for unusual or malicious activity. It can be extremely costly to place all this data in a SIEM.

Industrial Plant Maintenance: Why Asset Infinity CMMS Software Is the Right Option?

Industrial plant maintenance is not easy as there are lots of assets that need to be maintained. But organizations are unable to keep track of maintenance because they do not have a proper tracking solution. However, for industrial plants, maintenance is essential if assets are not maintained and do not provide good performance then production work is delayed. It not only impacts business but the brand image of a business is also diluted.

How to Monitor ZooKeeper: Key Metrics & Best Tools [2022 Comparison]

Apache Zookeeper is a great tool used by many popular tools. Your Kafka uses Zookeeper, your HDFS uses it, your SolrCloud uses it, and your ClickHouse may also be using it. No matter where you are using Apache Zookeeper, it is usually a crucial piece of the infrastructure and it needs to be reliable and fast.

The future of cloud automation for SAP with Microsoft Azure and Avantra

In the tech world, automation has become a buzzword, especially when it comes to SAP. But in the world of SAP on cloud infrastructure like Azure, it can be fully embraced by organizations to manage their SAP systems. Automation can help you scale out your SAP environment, providing significant savings to not only your cloud budget but also your team’s time and effort to manage large SAP environments.