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ITIL

InvGate

Beyond Theory: Five Real-World Applications of ITIL Processes

Jun 15, 2022 By Steve Manjaly In InvGate
ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.
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InvGate

5 ITIL Standards and Best Practices Your Help Desk Should Be Following

May 27, 2022 By Emiliano Pardo Saguier In InvGate
Let's say you’re already adhering to ITIL standards and an ITIL maintenance plan. That's excellent. But as we know, improvement is a “forever” process; an ongoing, continuous, ever-present quest for betterment. With that in mind, we think it’s a good idea to check out these 5 ITIL standards and best practices you can’t live without.
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logicmonitor

ITIL v3 vs. ITIL v4: An Introduction to the ITIL v4 Framework

May 19, 2022 By LogicMonitor In LogicMonitor
Since it was developed in the 1980s, the IT Infrastructure Library (ITIL) has been maintained by Britain’s Office of Government Commerce (OGC). The ITIL framework is considered to set the standards for IT service delivery. The latest version is explained in a series of five books, each one focusing on different processes and stages.
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InvGate

Top 5 CMDB Best Practices (And Worst CMDB Mistakes)

May 19, 2022 By Steve Manjaly In InvGate
A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.
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InvGate

What is ITIL Demand Management? An Introduction

May 12, 2022 By Steve Manjaly In InvGate
Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.
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Co-creating business value with ITSM

May 11, 2022 By ManageEngine In ManageEngine
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
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InvGate

What Are the Main Benefits of ITIL 4?

May 10, 2022 By Steve Manjaly In InvGate
Over the past decade, global spending on digital transformation has steadily increased. With the global pandemic and the subsequent shift to remote work and focus on online business, organizations have realized the importance of going digital and presenting a digital interface for both employees and clients. In fact, the total global spending on digital transformation is projected to reach 1.8 trillion US dollars in 2022 and 2.8 trillion USD by 2025.
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InvGate

Beyond Systems & Processes: ITIL Benefits to Individuals

May 3, 2022 By Brian Hubbard In InvGate
The benefits of ITIL to a company or organization are widely discussed. This makes sense for the bigger picture, from the perspective of an organization. Smart organizations these days are adapting an ITIL framework to straighten out their IT service management and achieve business goals. However, it’s not so often you hear the question: what are the ITIL benefits to individuals?
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InvGate

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Apr 29, 2022 By Ezequiel Mancilla In InvGate
Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles and responsibilities, ITIL has helped organizations streamline their IT process and deliver value to stakeholders. The framework has helped organizations in their digital transformation by bringing together the stakeholder’s vision and the IT department's implementation.
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