Usually, people want a seamless experience when they interact with any organization. Whether a B2B or B2C interaction, the expectation is the same. In our world today, it's nearly impossible to interact with an organization without using technology. When a person interacts with an organization via a digital medium, it can be termed digital experience.
We at Catchpoint are always striving to help our customers improve their products’ user experience, because, as we believe that “the experience is the point.” With a motto like that, you can bet we take the usability and effectiveness of our own platform very seriously, and are constantly striving to deliver a world-class user experience in the Catchpoint Portal. With that in mind, we have spent the better part of the last few years redesigning Catchpoint Portal from the ground up.
Whether you accept it or not, the return to the office is happening. Companies like Microsoft, Google, Apple, Goldman Sachs, and Citigroup have asked their employees to resume operations on-site. Overall, the number of Covid cases in the US has steadily declined. And many states are now lifting their mask mandates. So sooner or later, more businesses will follow a similar suit, including yours.
Today marks the start of a new chapter at Catchpoint, as we launch our digital experience observability platform. In this post, I’ll share with you some of the wider contextual factors driving this launch, as well as how the continuous evolution of our platform supports a massive market need.
It’s been a dynamic few years for healthcare, to say the least. The entire sector has been under immense pressure – not just for the clinical staff on the front lines but also for personnel behind the scenes. The rapid expansion of telehealth and remote work, ongoing application upgrades and refactoring, mergers and acquisitions, revenue pressure due to delayed procedures, staffing challenges of all kinds… All have had an impact on satisfaction and overall experience.
Websites are the economic engine for modern businesses and service providers. A user-friendly, always-on, secure site reassures visitors and shows customers, business partners and others you are serious about your business. As CTO, DevOps manager, or IT lead, you need a digital experience monitoring (DEM) strategy to prevent or minimize website or API downtime.
Crowdsourcing is becoming an essential part of many enterprises, from big companies to startups. This is because it is an incredible way of creating an ecosystem to facilitate different processes within a business. Leveraging the Exoprise platform, companies can benchmark their slow proxies, detect, and fix slow network experiences. Crowdsourcing entails getting information, goods, or services from disparate people worldwide. Often, crowdsourcing is made possible through the magic of cloud-based applications and platforms because of the way the Internet connects people and organizations. Exoprise specializes in crowdsourced monitoring of cloud and SaaS services. We call it crowd-powered.
