It’s ironic, but exceptions happen all the time. We all can relate to these in supply chain operations: the crushed package, the barcode damaged to the point it can’t be decoded, the misplaced or abandoned tote. When these errors occur, what happens? The person who discovers it is responsible for reporting it. How long does that take? Who do they report the incident to? Should they address it themselves?
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
With the rise in Everywhere Work, IT professionals have become burdened with managing their growing IT infrastructure. In fact, some organizations have reported their digital transformation being accelerated by three to five years as they look to build their IT environments. The volume of assets used for work has grown significantly – averaging 2.6 devices per person.