The Need for Enterprise Service Management
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
With the rise in Everywhere Work, IT professionals have become burdened with managing their growing IT infrastructure. In fact, some organizations have reported their digital transformation being accelerated by three to five years as they look to build their IT environments. The volume of assets used for work has grown significantly – averaging 2.6 devices per person.
There is always something new on the horizon when it comes to technology. Isn’t it human nature to want to wait for the next 'new' model car, the next 'bigger' TV or the next 'faster' smart phone? The newest release might be more appealing – especially to higher-ups, who want the latest and greatest trending technology. But there are hidden risks associated with waiting to implement a new tool or solution.
“If that doesn’t work, try a bigger hammer.” It’s an old saying we can all appreciate, but it isn’t always the best solution. Regarding the mobile workforce, smaller is sometimes better. As consumers, we’ve watched cell phone handset sizes change: first from large 1980’s car phones to pocketable “brick” phones. Then, smaller “flip” phones were replaced by our larger smart phones, which vary on screen size but remain pocketable.