Digital Customer Experience: Are Your Users Satisfied? Find Out the Truth
In today’s digital economy, user experience is truly the most important factor that makes or breaks a digital business. Customer experience is even surpassing price and product as the biggest brand differentiator. Even one bad experience on a website can hurt your brand. 55% of consumers report that a single bad website visit can hurt their opinion of a brand. So, how do you know whether your customers are satisfied with the performance of your website?