Operations | Monitoring | ITSM | DevOps | Cloud

We hope June was as good to you as it was to us. Our latest updates, available now, will keep you relaxing poolside this summer knowing that your monitoring, event correlation, and incident workflows are all connected and automated through the cloud. If you’re not relaxing with a little cloud coverage keeping you cool, then come check out Moogsoft to see how you can keep your services available and your customers happy, so you can get to relax with a little more time in your day.

Most front-end developers and practitioners are familiar with real user monitoring (RUM) tools as a means to understand how end-users are perceiving the performance of applications. Few people, however, are aware of the history of the RUM market, going back more than two decades. Over the years, as the internet has evolved with new technologies, RUM tools have evolved in lock-step to cater to the ever changing needs and use cases of engineering teams.

Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.

As more and more companies settle into the new reality of hybrid work at scale, the ease of making desktops accessible from anywhere—along with the adoption of workflow technologies and processes all from a single platform—will be critical. To enable the best employee experience, companies need to be able to transition seamlessly between remote and in-person work environments.

With DevOps teams moving at ever greater speed, it’s vital for security teams to be deeply involved at all stages of the software development and delivery lifecycle. Breaking down silos between development, operations, and security teams ensures that security considerations are not overlooked, that vulnerabilities are caught early, and that security checkpoints do not slow down the delivery process.

In this episode of the Break Things on Purpose podcast, we speak with Taylor Dolezal, Senior Developer Advocate at HashiCorp.

Chaos theory tells us that disruption strongly relates to time; and that the interval between chaos events either increases or decreases based on the amount of action. It sounds like a complex concept but the internet has managed to prove this theory and make it viral – not Rick Roll viral, more like DogeCoin viral – where profits are instantly influenced by volatile popularity. Inside the internet, speed equals profit so it makes sense to monitor it…but what does that mean?

It’s never been more critical to protect your data infrastructure against malicious actors, with organizations dealing with an ever-expanding number of increasingly sophisticated attacks. Monitoring solutions represent part of your infrastructure’s attack surface area – they enjoy highly privileged access to the systems they help manage, and store sensitive information about the workloads running on them.

IT Service Management (ITSM) is the essence of IT service delivery in an organization. However, ITSM cannot properly contribute value if the people, processes, and technology in place are not optimized. This is where ITSM automation can help streamline operations to generate optimum efficiency. But, you may ask, what is ITSM automation exactly and what kind of benefits can it reap for your business? Let’s find out!