Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

To ensure you crush your automation goals, we've created a 12-stage journey to automation success to give you a roadmap of resources chocked full of actionable insights. Because now more than ever, IT teams need intelligent automation to counter the daily onslaught of challenges and demands.

Mobile communications is a tough market to compete in. Mobile network operators (MNOs) are always slashing prices, offering promotions and doing whatever it takes to gain market share. Third-party service providers are often caught in the middle. Just ask the team at Syniverse, a major provider of number porting services in the U.S.

Today’s CIOs and IT organizations have a challenging juggling act. On the one hand, they’re leading digital transformations and investing in customer experience, analytics, application modernizations, cloud migrations, and experiments in AI and IoT. On the other hand, they must reduce costs, drive efficiencies, and improve the reliability, security, and performance of business-critical applications and systems.

Providing breakthrough IT operations requires ITSM, DevOps, and other ITOps leaders to efficiently and economically deliver exceptional employee experiences and high-performing business applications. Achieving these expectations isn’t easy.