Operations | Monitoring | ITSM | DevOps | Cloud

S2E1: Designing flexible custom templates with ServiceDesk Plus - Masterclass 2022

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

S2E1: How to build dynamic templates with ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

4 Key Reasons Service Virtualization is a Must for Agile Teams

Service virtualization is not new. In fact, the concept and technology were established 20 years ago. At its core, service virtualization offers the ability to simulate behavior, data, and performance characteristics of applications and services. Through service virtualization, teams can ensure they have an on-demand environment to support their testing needs.

11 Best Redis Monitoring Tools [2022 Review]

Redis is an open-sourced, BSD 3 licensed, highly efficient in-memory data store that can be easily used as a distributed, in-memory key-value store, cache, or message broker. It is known for being extremely fast, reliable, and supporting a wide variety of data structures, making it a very versatile tool widely adopted across the industry. Redis was architectured with speed in mind and is designed in a way that it keeps all the data in memory.

Using incidents to level up your teams

I joined GoCardless as a junior engineer. It was one of my first coding jobs, and in my time there I progressed to senior much faster than I had expected. When I reflect on how this happened, one pattern stands out to me; the big step changes in my understanding, and my ability to solve larger and more complex engineering problems, came as a result of incidents.

Kubernetes operators - the top 5 things to watch for

Software operators are steadily revolutionising how we deploy and run complex distributed systems. They offer the promise of low-intervention, self-driving software – ideally leading to service reliability gains and better uptime. For an introduction to Kubernetes operators, check out our introductory webinar or download our guide to Kubernetes operators.

Obtaining and Storing Time Series Data with Python

In this tutorial we’ll learn how to use Python to get time series data from the OpenWeatherMap API and convert it to a Pandas DataFrame. Next we’ll write that data to InfluxDB, a time-series data platform, with the InfluxDB Python Client. We’ll convert the JSON response from our API call to a Pandas DataFrame because I find that that’s the easiest way to write data to InfluxDB.