Regardless of your organization’s size, industry, or security measures, you will inevitably face IT incidents. But what do you do if an incident affects a critical system and your on-call responders can’t resolve it? Does your team have a set of clearly outlined next steps they should take to handle the issue? Answering these questions can be complicated, even more so for large organizations that rely on cloud-based services to fuel their IT environment.
It has been seven years since Rent the Runway posted their engineering ladder, kicking off a veritable trend of engineering teams open sourcing their ladders. Interestingly, nearly all of them seem to have coalesced around “area of scope” as a useful proxy for level. At first glance, “area of scope” does seem to make sense. Senior engineers should be able to work across larger areas of the organization. In addition, your area of influence should expand as you gain experience.
