Operations | Monitoring | ITSM | DevOps | Cloud

Data analytics refers to analyzing an enormous amount of data to gather useful information. Moreover, it plays a significant role in the decision-making of business operations. But, the process of collecting and transforming data into meaningful insights can be challenging until you are familiar with some meaningful Data analytics tools. In addition, it is a bit difficult to choose the best data analytics tool for your business from the crowded list.

After you have stopped an incident from affecting your customers, you need a more thorough investigation in order to prevent similar incidents in the future. Postmortems record the root causes of an incident and provide insights for making your systems more resilient. At the same time, postmortems can be difficult to produce, since they require deeper analysis and coordination between teammates who are busy with the next development cycle.

I’m hugely excited to announce that THG Ingenuity, the technology division of ecommerce giant THG, has invested $2 million to take a minority stake in Civo. We’re proud to be THG Ingenuity’s first strategic investment since it announced earlier this year that Softbank Group had invested $730 million in THG with an option for a further $1.6 billion investment in the THG Ingenuity platform.

Our log agent is powerful, efficient, and highly adaptable. Now, with OpenTelemetry setting new standards in the observability space, we wanted to incorporate that collaboration into our log agent and offer our users the ability to take advantage of the OpenTelemetry ecosystem. Starting today, you can upgrade the log agents in your observIQ account to the new Open Telemetry-based observIQ log agent with a single click.

Imagine this: You’re about to talk to a new prospect. You have your pitch prepared. It’s your normal pitch deck, and it covers the full gamut of managed services—you tackle every device, maintain everything, and highlight the value of your services. You have charts, facts, and figures, and you pump yourself up with your favorite music before entering the room. They politely listen to the pitch and decide they want some time to think about it.

Have you considered leveraging cloud-based software solutions to improve your customer service management? Workflow automation software can elevate customer experiences by improving response times. If you’re looking for a way to streamline communication between all parties, you need a centralized hub for project implementation and delivery. 58% of American consumers are prepared to switch companies because of poor customer service.