Operations | Monitoring | ITSM | DevOps | Cloud

For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast where I’ll send you back to part one, but you may find it helpful to visit the previous recommendations for other internal service providers. Reflecting on 2020, we saw how powerful collaboration in the service desk could be in maintaining users’ productivity and achieving broader business goals.

It’s important to ensure the logging and monitoring of a service is as consistent across environments as the code itself. However, it can be expensive and cumbersome to test the logging functionality with the usual required log exporters, database infrastructure, and processing requirements of normal production-grade solutions.

The SQL Sentry Environment Health Overview (EHO), which is part of the dashboard shown on the Start page, enables you to see all the conditions that have fired alongside the overall health of your database environment. We understand how useful it is to be able to quickly review the health information without having to dig deep into performance data, and we’re excited to announce a few enhancements to the EHO, Events Log, and Actions Log available in the SQL Sentry 2021.1 release.

Our product and engineering teams have spent a significant amount of time over the past year working on a new dashboard experience in SentryOne® Portal to give you the upper hand in monitoring your servers and diagnosing performance issues. Providing control over the way data is displayed is one of our most requested features, and we’re excited to satisfy this request with custom charts.

Sweating IT assets, ever heard of them? It might seem nonsensical to imagine an IT asset perspiring from being overworked, but it’s actually not a far-off analogy. When a business delays the purchasing of new technology as long as possible, it’s called ‘sweating assets.” Companies have their reasons for this strategy, but it usually comes down to one thing: an attempt at cost-savings. Do sweating assets actually help to achieve this and where do they miss the mark?

Today we are here to make a small compilation of the new Pandora FMS features launched throughout this last year 2020, a general review of all the small advances that we incorporated and that will be useful when you are at the controls of our software. Mainly we are going to deal with new features but also great improvements in quality of use that we added to Pandora FMS throughout 2020.

Cache is king for speedy data retrieval. So if you’re interested in how Elasticsearch leverages various caches to ensure you are retrieving data as fast as possible, buckle up for the next 15 minutes and read through this post. This blog will shed some light on various caching features of Elasticsearch that help you to retrieve data faster after initial data accesses.

Your logs, metrics, security, and trace data are all invaluable to you. They are mission critical for your observability and security needs. As your IT infrastructure grows and keeps generating more and more data, your data volumes and data storage needs go up accordingly. It can quickly become cost-prohibitive to indefinitely store all of it on your hottest machines.

Today, I’m happy to share more about our partnership and commitment to our users that they will have the best possible experience of both Elasticsearch and Grafana, across the full breadth of Elasticsearch functionality, with dedicated engineering from both Grafana Labs and Elastic. Through joint development of the official Grafana Elasticsearch plugin users can combine the benefits of Grafana’s visualization platform with the full capabilities of Elasticsearch.

The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are created.