Operations | Monitoring | ITSM | DevOps | Cloud

See more, solve more with end-to-end network path tracing

Few things hold IT teams back more than a lack of visibility. It’s exponentially harder to solve issues when they originate in parts of the environment you can’t see. That’s one of the big limitations of native tools for monitoring and managing Microsoft Teams. Microsoft Call Quality Dashboard, Admin Center and Service Dashboard, and Meeting Room Pro Dashboard are all constrained to the aspects of Teams that Microsoft controls directly.

Security and Compliance Takes Center Stage: Key Insights from Open Source Finance Forum - London 2025

We’ve just wrapped up London’s 2025 Open Source Finance Forum (OSFF) in London and in this blog I’ll try to capture the key highlights from this year’s event while they’re still fresh. Dominant themes were the increasing prominence of legislation and governance frameworks, and what these mean for developers and practitioners.

How One MSP Used AI to Cut Noise by 78% and Reclaim Engineering Time

An operations team at one of the Asia-Pacific’s largest managed service providers (MSPs) was drowning in their own success. Years of investment in monitoring tools and automation had created comprehensive visibility—and comprehensive chaos. Engineers opened dashboards each morning to find thousands of alerts waiting, with critical incidents buried somewhere inside. The scale of the problem was overwhelming their capacity to respond effectively.

Agentic ITOps: The smarter alternative to outsourcing L1 operations

The complexity of modern enterprises has pushed IT operations to the limit. Hybrid cloud environments, CI/CD pipelines, microservices, and agile methodologies revolutionized IT, but caused an explosion of scale and data fragmentation. This complexity simply cannot be managed by legacy tools or manual ITSM processes designed for monolithic systems and static infrastructures.

6x Developer Velocity: Intuit's Secret to Unlocking Innovation

Join Jimil Patel, Head of Technical Product Marketing and Developer Advocacy at Intuit, as he shares the company's transformative journey from cloud-native to AI-native, resulting in a 6x increase in developer velocity. Recorded at Civo Navigate Austin 2025, this talk explores Intuit's Modern SaaS AIR platform, AI-powered developer tools, intelligent auto-scaling, and AIOps-driven operations. Discover how Intuit is redefining the future of software development with real-world examples, including IKS AIR for self-healing runtimes and AI-driven observability, which cut MTTR by 50%.

Setup Guide: Infra Assistant for Natural Language Puppet Queries

Learn how to get started with Puppet Infra Assistant quickly with a step-by-step guide and examples. Infra Assistant makes it easier to interact with Puppet data and services with a natural language interface. It's "bring your own key" with support for OpenAI and Azure OpenAI (with more coming soon), and secured with opt-in requirements and role-based access control.

Puppet Infra Assistant: AI-Powered Natural Language Queries

Finding critical infrastructure insights shouldn't be a game of hide-and-seek. The new AI-powered Infra Assistant is a natural language interface that allows users of any skill level to chat with Puppet data and services for quick insights and reporting on infrastructure state. You don't need any Puppet experience to get started; it's safe to use in your infrastructure; and it's secured with explicit opt-in and robust role-based access control.