Operations | Monitoring | ITSM | DevOps | Cloud

How to monitor WAN load balancers

Since load balancers are active devices that can be included in the design of a WAN, the question arises: Should we adapt our monitoring scheme to include something that could be called Load Balancer Monitoring? To answer this question we can assume that WAN monitoring is based on the following fact: the behaviour of communication links directly affects the performance of applications and therefore the entire platform.

How to Get Internal Buy-In for a Clinical Communications Platform

As a change agent in a healthcare organization, it’s likely that you’re eager to give your antiquated paging system the boots and to replace it with a more updated, efficient, HIPAA-compliant clinical communications platform. However, convincing the rest of the organization isn’t always easy. It’s normal to get resistance from your care team whenever you introduce new processes or technologies.

The 5 Web Analytics Tools That Will Make Your Life Easier

When people talk about web analytics, you immediately think of Google Analytics. But there is life beyond Google Analytics. There are many web analytics tools that currently exist on the web and many that are emerging daily. Knowing how to combine these tools well is key to a good web analytics strategy that allows us to understand what happens on our website and how our users act.

The Lazy Programmer's Guide to Web Scrapers

I am a proud lazy programmer. This means that if I can automate a task, I will absolutely do it. Especially if it means I can avoid doing the same thing more than once. Luckily, as an engineer, my laziness is an asset - because this week, it led me to write an HTML scraper for our Changelog, just so I wouldn’t have to manually update the Changelog feed on our new app homepage (btw, have you seen our new app homepage? It’s pretty sweet).

Don't Be a Bystander, Be an Incident Commander

Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.

Spring Cleaning Tips for Your Website

There’s some research that points to the Iranian New Year as the source for spring cleaning. The idea was that the end of the colder months was an opportunity to “shake the house” (khooneh tekouni) to feel renewed. Nowruz, or new day, occurs on the first day of spring and like everyone else with a New Year resolution, the concept of cleaning and renewal was about setting a fresh start. Here we are, spring build alpha already deployed in some parts of the world.