Operations | Monitoring | ITSM | DevOps | Cloud

If you are reading this article, your organization is considering a TeamViewer alternative. Your organization may already be using TeamViewer and want an MDM solution more tailored to your needs, or your IT team may be weighing it against other options as part of an initial procurement process. This search is often initiated by the fact that TeamViewer takes a one-size-fits-all approach to mobile device management, which is generally not what brands need.

The mobile development ecosystem has always been very diverse, arguably more diverse than the web development ecosystem. While it seems like every day there are more frameworks and tools for web developers, a lot of them are built on top of JavaScript and implement similar patterns to each other. The mobile ecosystem, on the other hand, has a core set of languages that make the differences between mobile tools and frameworks much easier to identify.

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The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an IT service”. In your IT ecosystem, an incident may be caused due to a malfunctioning asset, or a network failure. Common incidents include issues with the printer, Wi-Fi connectivity, application locks, email service, laptop, file sharing, unresponsive servers, or even authentication errors.